DameWare v12 遠端控制軟體-網路工具軟體/新永資訊有限公司

DameWare v12 遠端控制軟體

DameWare v12 遠端控制軟體
編號
類別

網路工具軟體
介紹

Dameware Remote Everywhere 是一種快速、簡單且輕量級的基於雲的遠程支持解決方案，幾乎可以從任何有互聯網連接的地方訪問。產品有以下幾點特色快速解決問題，當最終用戶遇到問題時，DRE 可幫助您快速解決問題。避免長連接或軟件響應時間。無人值守支持，不要不必要地打擾最終用戶；從幕後解決他們的問題。無所不在從 Windows、Mac OS X 或 Linux 快速遠程訪問任何桌面或移動設備，例如 Android 或 iOS。高分辨率支持清晰的高清可視性，根據您的網絡功能進行縮放。
價格

推文

產品規格
DameWare v12 Remote Control Software
系統需求

DameWare v12 Remote Control Software

What's new in DameWare v12?
Fast remote control
Don’t waste time. SolarWinds® Dameware Remote Everywhere (DRE) typically connects to workstations in less than eight seconds to help you save time.
Safe remote support
DRE is designed to help keep user data safe via advanced encryption protocols and support for two-factor authentication, as well as multilevel permissions.
Remote access to sleeping and powered-off computers
Remotely connect to out-of-band computers with Wake-on-LAN support.
Thorough system information
Get almost all the information you need to resolve an issue at the beginning of a support session. DRE gives you system info, BIOS, and device details, in addition to Windows event logs and updates.
Session information details
DRE allows you to take screenshots and record during the active session. Add notes to the end user’s request or to session details. You can also save recorded sessions in the cloud.
Reporting engine
Gain greater insight into your help desk team’s performance. DRE gives you session details, technician performance information, and end users’ survey summaries.
Live chat and video conference calls
Do you need to ask end users about their problems? Connect with them via pre-session or in-session chat, use VoIP, or make a video call without interrupting active sessions. All messages are automatically saved in session logs.
Lightweight ticketing system
End users can request help through the DRE agent. Once requested, add notes to a ticket and assign it as needed.
Multi-monitor support
Gain visibility into workstations with multiple monitors. DRE allows you to switch between end users’ monitors with a single click.

系統需求

OS:
(Technician Console)
Windows XP or later
macOS 10.12 or later
Android 4.0 or later
iOS 9.0 or later
(Agent)
Windows XP or later
acOS 10.12 or later
Android 4.0 or later
iOS 9.0 or later
CentOS 7 and 8
Fedora 31 and 32
Debian 9 and 10
Ubuntu 18.04 and 20.04 (LTS variants)
HD:20MB
CPU:450MHz
RAM:128MB
Network:Ability to make direct outgoing TCP connections,
or availability of an HTTP proxy or SOCKS server